The current Outlook linked with FE is a 2007 version (9 years old). This is an outdated, unused version, and therefore it is impossible to set-up the email functionality to email constituents/students directly from their record.
Updating to Outlook 2011 or newer would allow for functionality...something that all users should be able to do since the email is a clickable field.
You're missing her point. She was just giving you an example. You should be using a more current release of Outlook rather than one that is over 12 years old. When will you be implementing something newer than Outlook 2007?
Hi Laura,
Thanks so much for your idea. This functionality should work in both the database view and webview now.
If you're seeing a different result, can you tell us the steps you're performing and if needed we can get you in touch with our support team!