With the options for statements in accounts receivable, we have been able to only show the outstanding charges. However, when you print the statements, there is a line for fully paid charges, fully paid invoices and the payments/credits associated with them. What we would like to see is only the open charges/invoices and only the payments that would be applied to those still open charges/invoices. While sometimes some clients may need to see a summary of what they have paid during a year, this seems to be since the beginning, with no option to restrict it to a particular time frame. I would like the option to remove this completely as it can be confusing to some of the clients we serve, and we would like a simplified statement.
Yes, absolutely ridiculous!!! I had a very helpful support rep look into this for me and they still cannot do that. Please escalate and fix this. I have never EVER received a statement from anywhere showing how much in total I have been billed for / paid. That would be depressing!!!
You should be able to alter this in the setup of the statement on the detail tab.