Transfer Type Bank Adjustment in NXT web view

We need to be able to use the Bank Adjustment type "Transfer" in web view.  Currently a Transfer type can only be done in database view.  I like the web view Bank Feed and matching features, which really help with our bank reconciliation.  However, when viewing the bank activity, if I select a transaction that was a transfer to another account (even if it's an account that's also set up in Bank Feeds), the "Add Adjustment" option does not allow the user to select an Adjustment Type of "Transfer".  This is the ONLY part of my Bank Reconciliation that I am still required to do in database view.

  • Casey Richey
  • Dec 23 2019
  • Already exists
  • Attach files
  • Casey Richey commented
    12 Feb 09:59pm

    4 years later, I attempted to use this feature today, and embarked on an all-day work-around rabbit trail, followed by frustration because the adjustments mysteriously threw my bank register out of balance with my GL. Please find the new Idea I just created to see my new endeavor in this - and why it's still an issue. Thank you.

  • Julia Petit commented
    10 Feb, 2020 05:43pm

    Thanks for looking! I'll do some digging on my end to confirm the best route. Apologies for any additional confusion/frustration. I do appreciate you taking the time to help us understand this a bit better!

  • Casey Richey commented
    10 Feb, 2020 05:24pm

    Yeah I just did the same look-through and was unable to find it myself.  You're right, it was probably tacked on to a different case.  Anyway, would you be able to create a case for me?  I have already mentioned this to support and they told me this is something I should post on the "Ideas" community... and now I am being told in the ideas area that I should open a case... so you can see, I am caught in an increasingly-frustrating catch-22 loop.  I just want Blackbaud to hear what I have spelled out - very clearly by this point in these Comments, I think - and actually do the work to get this done.  I think many customers would benefit from this, and it's quite doable from a developers' standpoint.

  • Julia Petit commented
    21 Jan, 2020 03:26pm

    Understood - I'd be happy to look into this further, would you be able to provide me with the case number? I did a quick look over the last year and didn't see any that jumped out as related to this - but it could be mentioned somewhere throughout the notes and buried a bit.

  • Casey Richey commented
    17 Jan, 2020 09:15pm

    Thanks but I have already done this via Case before.  If you have an idea or would be willing to re-open it, please feel free to reach out to me - either via a new case or call or email me.  I know I have worked with you before.

  • Julia Petit commented
    17 Jan, 2020 09:06pm

    Thanks so much for that clarification! I can see that this is available in database view and in some cases (not all) can see this available in NXT. I'd like to better understand why this isn't working the same over both views - would you be able to create a case so that we could investigate this further?

  • Casey Richey commented
    7 Jan, 2020 12:43pm

    Sorry, I should have clarified.  I want to be able to do the automatic adjustments available when in the "Click here to view and match" screen for a bank account.  Currently, my month end process involves going into the matching screen and matching up everything I can in that screen.  For things I can't match, like interest credits or bank fees, you select the transaction on the left side from Bank Feed, and click "Add adjustment".  It is easy because you do not need to do any data entry or look anything up - doing this from that screen automatically brings in the date and the amount of the entry.  All one needs to do is select the Adjustment category, and Save!  However, when trying to do the Adjustment in this manner/from this screen, the Transfer type adjustment categories are not available.  This is a feature of FE NXT, not my mistake.  I have one Transfer per business day of every month due to an automatic Sweep account we use.  It would save me a lot of time to be able to do those adjustments in this manner, rather than having to enter date and amount and adjustment category and save and repeat about 20 times.

  • Julia Petit commented
    6 Jan, 2020 09:57pm

    Hi! This should be possible in WebView. If the "Transfer out" category has already been created, you should be able to select and upon saving would create the adjustment in both registers. If you're not seeing that as an option and your security settings are set up correctly, create a case with customer support for further troubleshooting.