Fix Magnifier Tool

It is an ongoing  problem with the Blackbaud software that I need the magnifier app to size font to a readable level without affecting my screen resolution for other programs, like Excel, but it is not a well-made tool in that you lose functionality.  Some windows simply do not work properly with the magnifier.  The windows cannot be opened fully and do not have scroll bars, making it either impossible to use the windows or easy to make critical errors because you cannot see important fields.  I reported this prior--no solution was offered.  Sorry, but it is frustrating.

 

Also, it is difficult to stop or start using the magnifier--requires log in/out, settings adjustments, etc.

  • Guest
  • Nov 7 2017
  • Needs review
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  • Guest commented
    November 07, 2017 18:05

    Hi Thomas,

     

    We tried NXT some months ago, but found it to be lacking important features like AR or the ability to search for a payment by Payer.  For simplicity, returned to regular FE.  It's just too difficult to toggle between very different user interfaces and remember where you can do what.  Also, I personally prefer not to access work on personal devices outside of work and need full functionality when I do access it.

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  • Thomas Walker commented
    November 07, 2017 17:57

    Hi,

    Have you had a chance to take a look at Financial Edge NXT? Ideally we have resolved those issues in the new user experience within NXT.

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  • Guest commented
    November 07, 2017 17:04

    I use FE, not NXT

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