Enhance ACH Payment Notification

Currently, the ACH Payment Notification Email that goes out to vendors when we pay bills does not have our organization's name or logo. It just has Blackbaud and Financial Edge identifiers - but our vendors don't know who that is. It would be great to reflect our company name and logo as part of the notification to the vendors would recognize it and not think it is SPAM.

ACH Payment Not...
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  • Mike Zumbaugh
  • Jul 14 2023
  • No Status
Treasury
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  • Guest commented
    22 Apr 12:38pm

    Yes- Please allow us to use our own LOGO! Vendors do not know who Blackbaud is, and this causes us to have to spend extra time talking to confused vendors, or they misapply the payment!

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  • Sandra Ross commented
    3 Jan, 2024 06:38pm

    Ditto, currently the email notification looks like spam. Our vendors are looking for payment from us, not Blackbaud and many have not idea we use a third party vendor to process invoices payments.

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  • Anne Craige commented
    25 Aug, 2023 06:38pm

    I agree that this needs to be done before we can use the NXT email notification. We cannot send emails to our clients with Blackbaud info in them only. The only place to see our name is in the subject of the email. That isn't good enough.

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  • Joyce Ma commented
    17 Jul, 2023 11:13pm

    Echo to this enhancement!

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