Currently, a bank reconciliation will become locked after being finalized and completed by a user. However, if there are transactions within the period being reconciled that are later cleared or voided, it creates issues on the reconciliation report and no longer agrees to the adjusted bank statement balance.
Similar to QuickBooks Online, a user should be allowed to undo the previous reconciliation and be able to make the necessary adjustments so that the bank reconciliation report is correct and updated to reflect the most current data.
We are currently going through the process of preparing for our annual audit and encountered a situation where bank reconciliations that were previously in balance are now out of balance, which has created a large hurdle.
We just migrated in April 2025 from NetSuite to Blackbaud FE NXT. In NS we were able to undo previous bank recs, due to some errors made, and redo the recon so the GL, Bank AND the Balance Sheet cash account all matched. This made our life and subsequent audit, like the previous poster stated, more simple.
As we approach year end, we find that our cash balance is way off from the GL and we need to be able to post older entries and redo the bank recs back to April 2025, when we started with FE.
I was quoted, through our rep, a price of $1490 for Data Services to undo the bank recs. This is outrageous to charge a customer something that the admin person for FE at any organization should have the power to undo. We all pay enough for FE to not add more cost for these things.
Please switch the power of undoing bank recs to the admin of the end user and get rid of this multi step time consuming costly process!
Our org will not pay that. So we just have to wing it and figure it out.