Fix journal entry navigation
Entering data in a journal entry is very difficult due to the inconsistency in navigation. Tabbing, entering, and using arrow keys don't work reliably. Sometimes tabbing moves you between cells, but other times it takes you out of the journal entry area. Entering down a line might save the line instead of moving down, and the arrow key might move down a line or change the data in the cell.
In the database view, keyboard shortcuts made moving around easy, but now, using a mouse is often necessary. The drop-down box is so slow that if you type faster than it can keep up, it defaults to whatever it feels like. The notes box is so small that it needs to be expanded every time you want to write more than one sentence, making it hard to see what you're typing. Not being able to view an entire journal entry at once is also problematic. Constantly sliding screens or adjusting box sizes is frustrating. We should be able to see a full journal entry without flipping pages.
Until NXT includes the basic user-friendly options available in the database view, we should have access to the database view again.
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Guest
- Dec 26 2024
- No Status
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This problem is very frustrating when entering data in the payables module as well as the fixed asset module. You often find yourself having to go back to review data to see what NXT populated incorrectly. This is very disruptive to productivity.
Please fix this!
This issue strikes me as a latency, or system delay, issue. It does not happen all the time, but it does happen often enough that it causes issues and poses a serious threat to the accuracy of our data.
The system delay causes incorrect information to populate fields when journal entries are entered at a normal speed for Accounting staff. This creates a data-entry accuracy issue, an efficiency issue from having to go back and fix it, and a poor user experience issue.
When Accountants are entering large volumes of transactions, the system's inability to keep pace with normal data-entry speed increases the risk of errors and requires additional review time to identify and correct them.
Financial Edge NXT has replaced a product that did not exhibit this behavior. From our perspective, we were required to move from Database View to NXT and are now paying significantly more for a system that not only lacks some of the functionality of the prior product but also performs more slowly in critical workflows.
In addition, this phenomenon is not limited to the JE function. If I type something "too fast" in report filters, it will just panic and start making stuff up. It's very frustrating and has a seriously adverse effect on both accuracy and efficiency.
Data entry in journal entry is NOT user friendly. New technology should improve efficiencies, not cause inefficiencies. Glad that they are still allowing us database view which I can only hope means that they are addressing the multitude of concerns from true users.
Yes, Blackbaud needs to fix journal entries in NXT. I enter a line, then the screen goes blank while I type in an account. I can't enter anything quickly because the wrong date, etc. populates. This is very inefficient and time consuming. Not to mention I'm going to get in trouble with my boss for swearing so much out of frustration!
This is a huuuge problem still in July. The only navigation options with keyboard appear to be tab and shift + tab, so even though project is the last fiels i need to enter into, i have to hit tab like 9 times to get to another line or i have to switch to mouse and click, it's just extremely inefficient. I can't believe the lack of building that out while threatening the end of DB view.