We utilize our bank's bill pay feature as it saves time from keeping track of outstanding checks and the money is immediately pulled from our account. But in Financial Edge when we record the bank drafts for each payment, it pulls the payment date as whatever the due date is on the invoice record. Frequently that is not the payment date, so we have to go in to each invoice and change the "scheduled payment" date so that the payment date that is shown in FE is the actual payment date. I don't see why the bank draft can't pull the payment date from the payment date field when we go to "print checks and record bank drafts"
Thank you all for the feedback and apologies for any frustrations. The bank draft should be pulling from the invoice's due date as described in the following Knowledgebase article: https://kb.blackbaud.com/articles/Article/38758. If you're seeing conflicting behavior, please create a case with our support team so we can understand better why this might be happening.
Same problem here. It's unbelievable that Balcbaud never cared to solve this on the database!!
Adds lots of extra work. Bank recs never reconcile. Lots of trouble to explain to auditors.
This is VERY frustrating and needs to be fixed.