When I have a support issue I can either open a chat where I have to leave it open and am basically held hostage until someone responds or I can call the support number (which is not easy to find) and do the same thing. Why don't offer an email where I can just send you my issue and you respond when it's my turn instead of staring at the chat box for 45 minutes until someone responds. Also, if I do happen to do something else while I'm waiting and you respond while I'm not there, you close the chat. Please give us an easier way.