Easier to access customer support

When I have a support issue I can either open a chat where I have to leave it open and am basically held hostage until someone responds or I can call the support number (which is not easy to find) and do the same thing. Why don't offer an email where I can just send you my issue and you respond when it's my turn instead of staring at the chat box for 45 minutes until someone responds. Also, if I do happen to do something else while I'm waiting and you respond while I'm not there, you close the chat. Please give us an easier way.

  • Guest
  • Apr 10 2024
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  • Guest commented
    19 Sep 13:47

    In the "old days" we used to be able to create a case on case central. That meant I could carefully and fully explain my question without having to type "real time" into a tiny chat box. It also meant that the "live agent" could actually read the question and do some research before responding. The current situation is extremely frustrating.

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  • Dan Hout-Reilly commented
    18 Apr 15:23

    Amen!

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