Changing the body of the EFT email remittance header from Blackbaud to the institution making payment.
When vendors receive the email from Financial edge they overlook or disregard email remittance. It is a little confusing that when the payee opens the email the first thing they see is Blackbaud instead of the Institution making the payment.
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Roberto Nunez
- Dec 14 2020
- Needs review
This needs to be done ASAP in NXT. We are continuing to us a 3rd party plug-in through database view for as long as we can because of this issue. Our vendors don't know who "blackbaud" in respect to a payment from us. We should be able to have our name and logo prominently in the body of the email.
We should also be able to select which fields to include in the body of the email. The current NXT remittance does not include the Invoice Description which would be critical for us.
I agree with all the comments also. The Email should look like it is coming from the organization paying the invoice not from Blackbaud
A list of the emails being paid and the AP contact person for our organization should also be included with the EFT email.
This has created a lot of confusion and complaints from our vendors worried that the emails were phishing attempts. Please prioritize and release this feature so that we can customize our message and maintain our brand
We just sent our 1st ones out and thankful it was employee reimbursement but there was a lot on confusion regarding the auto emails. Thankfully it at least had our company name in the subject line. Please let us edit the emails soon!!!!
This is a complete oversight from Blackbauds perspective and needs to be addressed ASAP.
What is the point is not allowing it to be customised as most of our clients wouldnt know who blackbaud is.
It would be very helpful to have our organization logo in the body of the email, rather than Blackbaud. We have received emails from vendors asking if it's legitimate or asking why it says Blackbaud.
Great idea!